Chatbot is an umbrella term for any software that conducts text or voice conversations. Conversational AI is a specific type of chatbot powered by large language models that can understand and generate natural language. This guide clarifies the distinctions.
Traditional chatbots vs. conversational AI
This section covers traditional chatbots vs. conversational ai in detail. For the complete glossary of AI voice agent terms, see our main glossary page.
Key differences
This section covers key differences in detail. For the complete glossary of AI voice agent terms, see our main glossary page.
When to use each
This section covers when to use each in detail. For the complete glossary of AI voice agent terms, see our main glossary page.
The future of conversational interfaces
This section covers the future of conversational interfaces in detail. For the complete glossary of AI voice agent terms, see our main glossary page.