An AI voice agent is a software system that answers inbound phone calls (or makes outbound calls) and holds natural spoken conversations with callers. Unlike traditional IVR systems that use fixed menus ('press 1 for sales'), AI voice agents understand natural language, adapt to what callers say, and can handle complex scenarios like appointment booking, lead qualification, and FAQ answering.
How AI voice agents work
This section covers how ai voice agents work in detail. For the complete glossary of AI voice agent terms, see our main glossary page.
AI voice agent vs. IVR
This section covers ai voice agent vs. ivr in detail. For the complete glossary of AI voice agent terms, see our main glossary page.
AI voice agent vs. chatbot
This section covers ai voice agent vs. chatbot in detail. For the complete glossary of AI voice agent terms, see our main glossary page.
What AI voice agents can do
This section covers what ai voice agents can do in detail. For the complete glossary of AI voice agent terms, see our main glossary page.
What AI voice agents can't do
This section covers what ai voice agents can't do in detail. For the complete glossary of AI voice agent terms, see our main glossary page.
Cost and deployment
This section covers cost and deployment in detail. For the complete glossary of AI voice agent terms, see our main glossary page.