Complete FAQ covering AI voice agent setup: platform choice, phone numbers, system prompts, calendar integration, testing, and going live.
Don't see your question? Check our main FAQ page with 20 additional common questions, or contact us.
How long does setup take?
30 minutes for a basic working agent with Synthflow. 2-4 weeks for a production-quality agent handling 90%+ of calls without human backup.
Do I need to know how to code?
No, if you use Synthflow. Yes, if you use Vapi or Retell AI. Synthflow's no-code builder is the only option for non-technical owners.
Do I need a new phone number?
No. You can port your existing business number (7-14 day process). Or use a temporary number for testing first.
How do I write a system prompt?
Be specific about your business, give clear decision trees, specify tone, include compliance rules. See our script writing guide for templates.
How do I connect my calendar?
OAuth into Google Calendar or Outlook. Most platforms support native calendar integration. Configure appointment duration and buffer time.
What's a knowledge base?
A document (Google Doc, PDF, or text) that contains your FAQs, pricing, hours, location, services. The AI consults this during calls to answer questions.
How do I test before going live?
Use a temporary phone number, role-play common scenarios, listen to recordings, iterate. Don't port your main number until you're confident.
When should I port my existing number?
After 2-3 weeks of successful testing with a temporary number. Porting takes 7-14 days.
What if the AI gives wrong information?
Configure a confidence threshold so the AI says "Let me check with our team" rather than guessing. Review transcripts daily for the first week.
How often should I update the AI?
Weekly for the first 90 days. Monthly thereafter. Update system prompt, FAQ document, and pricing as needed.